Subject: Tech Support Candidate - Natraj Prabaharan
From: Natraj Prabaharan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:55:54 -0500

| | Tech Support Test

Name | Natraj Prabaharan
E-mail | [email-masked]
Phone Number | (91) 7708773312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Siplink communication | Tech support | Dec 7 | 25,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check on the command prompt to verify my and ping my Ip address and ping google.com if latency and speed working fine means ,its based on isp problem
Or else i have fix trouble shoot the network issue problem

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Window star menu click settings , devices select bluetooth and other devices ,click to turn on , finally select your name
What according to you makes you a good candidate for customer service or technical support job? | Have a patience and polite to communicate with customers, have good listening skills,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |