Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:46:20 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (91) 9634314989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm payment bank | Senior Customer Service | 31January 2020 | 22600
Previous Employer 1 | Infiniti Retail ltd | Senior Customer Service Executive | 13 march 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all i will check internet connection.
2. If connection is ok then clear history.
3.Allow cookies from the setting of the internet browser.
4.Refresh the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Long press the bluetooth button in bluetooth device.
2.Open the bluetooth from mobile setting.
3.Search the bluetooth device in mobile Bluetooth.
4.Pair the bluetooth with correct device.

What according to you makes you a good candidate for customer service or technical support job?

Activeally listen customer query then react on it.
Patience is also very important.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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