Subject: Tech Support Candidate - Virender Negi
From: Virender Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:20:50 -0500

| | Tech Support Test

Name | Virender Negi
E-mail | [email-masked]
Phone Number | (91) 9873240507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd | Senior Team Lead | Negotiable | 55-57K
Previous Employer 1 | Indiamart Intermesh Ltd | Team Lead | 21st August 2019 | 47-48K
Previous Employer 2 | Oku Tech (Fastfox.com) | Quality Analyst | 14th Dec 2017 | 33-34K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will go ahead and try below mentioned steps :

1) First and foremost I would check if all the connections are secured.
2) I would restart my device as this would clear caches and could fix the issue.
3) I would try clearing the caches myself. I would browse data in Chrome by clicking on the three vertical dots in the top right corner. After that, click on the “More tools” option and then “Clear browsing data.
4) I would go ahead and get rid of cookies.
5) I will go ahead and check adapter settings or would turn off and on the Wi-Fi.
6) I would look for proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the settings app or Swipe down from the top of the screen.
2)Touch and hold Bluetooth .
3)Tap Pair new device. If we don't find Pair new device, would check under "Available devices" or tap More. Refresh.
4)Tap the name of the Bluetooth device that we want to pair with the mobile.
5) Connect accordingly or follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have been into customer service / technical support campaigns since the beginning of my career (almost 9 years). I have started career in international campaigns (US & UK) by dialing as an agent. I have customer centric approach and understand that one happy customer would mean more business (like repeat customer). I have also been into Quality function and done coaching accordingly. As a Senior Team Lead I have been interacting with American customers & clients and understand their mindset as well. Hence, one could easily say that I am born and raised in customer service environment and would be an Asset for the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |