Subject: Tech Support Candidate - Shubham Singh Maurya
From: Shubham Singh Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:11:47 -0500

| | Tech Support Test

Name | Shubham Singh Maurya
E-mail | [email-masked]
Phone Number | (122001) 7355023386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | R&R Network Services | technical support engineer | Feb2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my Internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will enable Bluetooth on my phone after that, I will find Bluetooth speaker name and pairing with it.
What according to you makes you a good candidate for customer service or technical support job? | I will make sure I'm solving problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |