Subject: Tech Support Candidate - Farees Rahaman
From: Farees Rahaman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 06:03:24 -0500

| | Tech Support Test

Name | Farees Rahaman
E-mail | [email-masked]
Phone Number | (80) 8792646680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis | Resident Engineer | Till date | 21493
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the date and time.if there is any mistake in it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on bluetooth speaker, and also on the phone Bluetooth and search the Bluetooth speaker name and connect it.
What according to you makes you a good candidate for customer service or technical support job? | For me, you have to really have a heart to serve the customer. Making them feel you are willing, sincere and supportive anyway you can.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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