Subject: Tech Support Candidate - Maninder Singh
From: Maninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:11:52 -0500

Tech Support
Test

Name

Maninder
Singh

E-mail

[email-masked]

Phone Number

(91) 8264180648

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Punjab

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

iinet

ICT

01/09/2019

$3000

Previous Employer 1

Dell

Tech support tier 2

2011

Previous Employer 2

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If I get an error I would use the troubleshooter
to diagnose the issue.

I will restart the browser.

Will check if I have a working internet connection.

Will try another browser to check if the website opens to eliminate browser
issue.

I will then try to open another website to figure out if the issue lies with the
website itself.

Eventually I will try another device to open the website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.

Ensure that the Bluetooth button is pressed on the speaker and it has a flashing
light on the Bluetooth symbol.

Go to settings on my phone and turn on the Bluetooth to scan nearby devices.

Tap on the speaker name in the list of scanned devices to pair it if using for
the first time and it might prompt for a code if its a new setup.

Once its paired,it will say connected and we are good to go.

What
according to you makes you a good candidate for customer service or technical
support job?

First of all my work experience in the customer
service domain of 6 + years works in my favour.

I have the technical skills to assist customers in the easiest and effective
ways possible.

I have a lot of patience that is required when handling customers.

My attitude to get the job done would keep me in good stead.

I have worked with a wide range of customer base including domestic,Canadian,
US,Australian and New Zealand .

On a scale of 1 - 5
please rate your fluency in spoken English

5