Subject: Tech Support Candidate - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 05:01:28 -0500

Tech Support
Test

Name

Amit
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8791389398

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Agra

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - advance
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Papaya tree hotels

Front desk
associated

24 march

13000

Previous Employer 2

Sterling holidays

Front desk
associate

30 august 2019

11000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First step will check on the
data connection wheather it is available or not because sometime it shows
limited access then will try to disconnect and reconnect it afterwards also will
try restart if it works. still problem persist will check on website address is
correct or not.

Sometimes it shows error because of site unsafe to visit then will click on
advanced option and move to proceed to visit.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
bluetooth speaker and switch it to pairing mode after tha will switch on
mobile's bluetooth and make it discoverable after that speaker name will appear
on searching list and will click on it. And then click on pair .

What
according to you makes you a good candidate for customer service or technical
support job?

As i have worked in hotel industry ao i have
experience of customer handling as well as have knowledge pf electronic gadgets
and have a good hands on them.

On a scale of 1 - 5 please rate your
fluency in spoken English

4