Subject: Tech Support Candidate - RITESH KUMAR
From: RITESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 04:48:43 -0500

| | Tech Support Test

Name | RITESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7004794622
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SECTOR 77, NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER IT SERVICES PVT LTD | JR. ENGINEER | 1-NOV-2020 | 18000
Previous Employer 1 | TECH MAHINDRA LTD | Customer Support | 18-Mar-2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 :- check internet connectivity
Step 2 :- check website address is right or wrong
Step 3 :- check ping
Step 4 :- website down checker
Step 5 :- step by step diagnostics
Step 6 :- clear cache of browser
Step 7 :- restart browser
Step 8 :- restart PC

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :- turn on bluetooth speaker in pairing mode
Step 2 :- turn on bluetooth of phone and scan for the available device
Step 3 : - select on the bluetooth speaker name

What according to you makes you a good candidate for customer service or technical support job?

Because I have the experience and expertise in the area of customer support that is required.
And I am a quick learner. I love to learn about the process which will help me solving the issue of the customer .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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