Subject: Tech Support Candidate - Asif Ali
From: Asif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 04:34:15 -0500

| | Tech Support Test

Name | Asif Ali
E-mail | [email-masked]
Phone Number | (+91) 9759828705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66, Near 59 Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | Jr Software Engineer | NA | 22000
Previous Employer 1 | iEnergizer | Customer Support Executive | NA | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection & also identify the error, check some other websites on that particular browser if other websites are working then restart the computer and check
2.Reset the browser as default and try if not working then Check the ndtv.com is working on other browser
3.if website not working on other browser so please check may be site has down and try after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker & also open the mobile Bluetooth
2. Go to into the Bluetooth section in your phone and search the available device
3. Once device(Bluetooth speaker) found than connect

What according to you makes you a good candidate for customer service or technical support job? | I have 1 year experience as a Desktop Support Engineer so i know how to deal with user over the call and chat/email and i have also 1 year experience in customer service so i have talked many irated customer and handle the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |