Subject: Tech Support Candidate - Chandan Jaiswal
From: Chandan Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Dec 2020 03:50:06 -0500

| | Tech Support Test

Name | Chandan Jaiswal
E-mail | [email-masked]
Phone Number | (96501) 73841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Siwan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Pvt lts | Associate | 7th October | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connectivity >wifi/cellular data>on>Open internet browser >check any website if able to browse or not> type or paste the link> enter

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Power on Bluetooth speaker
Step 2. Press on to Bluetooth of the speaker
Step 3. Turn on Bluetooth of the phone
Step 4. Press the Bluetooth button of the speaker into pairing mode
Step 5. Search the device/Bluetooth speaker by using the phone
Step 6. Pairing both device by allowing command
Step 7 Connect the phone/mobile with Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Greeting the customer, understanding the issue, probing the customer, troubleshoot the issue, Providing best solution to the customer, being empathic, letting them know about your limitations or capabilities, being polite, acknowledge the emotions of customer, taking ownership, providing solutions, ask anything else before closing or providing the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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