Subject: Tech Support Candidate - Saurabh Sharma
From: Saurabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 13:09:20 -0500

| | Tech Support Test

Name | Saurabh Sharma
E-mail | [email-masked]
Phone Number | (201301) 9719677527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 55, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Android OS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer pvt. Ltd. Noida | Junior engineer | 30th November 2020 | 21.5K
Previous Employer 1 | Cogent E-services pvt. Ltd. Noida | Technical support officer | 2nd Dec 2016 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would like to suggest you that perform following quick esay troubleshooting steps to resolve issue:
* Kindly check Internet/Wi-Fi connectivity should be proper.
* Please try to open such website on any other browser.
* If issue is still persist then you need to clear cache data also reset settings of the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, user needs to be enable Bluetooth feature of the Bluetooth speaker.
Then, drop down notifications panel - Bluetooth enable - search Bluetooth speaker-then pairing.
OR
Go to mobile settings - connections - Bluetooth - enable - search Bluetooth speaker - pairing.

What according to you makes you a good candidate for customer service or technical support job?

I have around five year experience of customer service over the chat/email and voice support as Samsung process in iEnergizer and Cogent Company respectively. So, I will give my best for this job, please give me a opportunity.

As of now customer satisfaction is the main role of customer service so I can easily handle such query or concerns, also provide 1st level technical support to end users.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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