Subject: Tech Support Candidate - Zahid Zubair
From: Zahid Zubair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 12:55:37 -0500

Tech Support
Test

Name

Zahid
Zubair

E-mail

[email-masked]

Phone Number

(+91) 9149973272

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Munirka

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Reliance jio

IP PLANNING AND
TECHNICAL SUPPORT ENGINEER

January 2020

39000

Previous Employer 2

Hewlett-Packard enterprise

Technical support engineer

December 2016

24000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check whether im typing a correct URL

2. Check if i am connected to the internet.

3. If yes, then check browser configuration,  and cache and cookie settings,
and check for any pop-up blockers.

4. If i am not connected to the internet,  then check if lan cable is properly
inserted and if using wifi, then check whether network button is turned on or
not.

5. These all steps might solve the problem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Power on
the Bluetooth speaker.

2. Turn on the Bluetooth on the mobile device.

3. Search for the Bluetooth device label, and try to pair the device.

4. Once paired, check if device is working properly.

What according to
you makes you a good candidate for customer service or technical support
job?

Good communication skills.

Sound technical knowledge.

Understanding of customer needs.

Working according to the customer needs.

Good language skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

5