Subject: Tech Support Candidate - Kumar Ayush
From: Kumar Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 10:01:33 -0500

| | Tech Support Test

Name | Kumar Ayush
E-mail | [email-masked]
Phone Number | (+91) 9199868349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honeywell | Lead Tech support specialist | 20/11/2020 | 36533
Previous Employer 1 | I Energizer | Junior Engineer(Tech support)/Quality Analyst | 22/08/02019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-> Check for the Internet connectivity.
-> Check if any error is reflecting on the screen.
-> Go to browser setting and check whether the site is not restricted. i.e. in internet explorer following steps should be done
(Browser>Setting>Internet options>Security>Restricted sites>Check if the web address is there in that list. If available, then remove it from there).
->Check with another browser.
-> Check if that web address is restricted by using any external additional security i.e. firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

->Turn on Bluetooth speaker.
->Turn on bluetooth in mobile phone.
->Search for the available devices in the search list of bluetooth (Setting>Connections>Bluetooth>Scan)
->Click on the name of the bluetooth speaker  in the device list to connect the device.

What according to you makes you a good candidate for customer service or technical support job?

->Have experience of more than five years to provide technical support on various products like Hand held products, Home appliances, Video and security products.
-> Understanding of customer psychology.
-> Communication skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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