Subject: Fwd: Tech Support Candidate - Sakshi Kaul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Dec 2020 06:47:04 -0700 (MST)

Hi Ma'am, 

Her spoken is good. 
She have to serve 1 month notice 
Her Last Salary was 23000/- 
Expecting hike on it 
Please check for Tech Support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Dec, 2020, at 14:34, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sakshi Kaul 
E-mail 	[email-masked] 
Phone Number 	(+91) 7011489388 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CitiXsys Technologies 	Software Support Analyst 		22800 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The first thing I'll check is my Internet Connectivity. I'll try to open some other sites or applications to check if the internet is down or the website is down. 

Sometimes the issue occurs due to cookies and cache, so I'll clear all the cookies and cache 

If still it doesn't work then I'll use a ping checker and ping to www.ndtv.com 

These are some basic steps which I'll perform to troubleshoot the problem. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	The steps to connect bluetooth speaker with my Mobile phone are 

1. Swipe down from the top of the screen. 
2. Hold the Bluetooth icon and it will open another screen. 
3. If you have connected the same bluetooth device earlier then it will show under the "Available Devices". Tap on the concerned bluetooth device name and then it's connected. 
4. If the bluetooth device is completely new, then tap on the option " Pair New Device" and select the name of the bluetooth device you want to pair. 

What according to you makes you a good candidate for customer service or technical support job? 	The below qualities make me a good candidate for Technical Support Job. 

1. I have good communication skills 
2. I have a past experience in dealing with Global clients and have provided them the required resolution or workaround. 
3. I am comfortable to work in shifts. 
4. I always keep my self update 
5. I love to work in team and grow as a team 
6. I always love to share knowledge with team members and provide suggestions to work more efficiently. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4