Subject: Fwd: Tech Support Candidate - Sourav Das
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Dec 2020 06:45:05 -0700 (MST)

Hi Ma'am, 

His spoke is good. 
He is currently in Kolkata. 
Can relocate in a week 
His Last Salary was 32800/- 
Expecting hike on same 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Dec, 2020, at 19:04, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sourav Das 
E-mail 	[email-masked] 
Phone Number 	(91) 9038677598 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Kolkata 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Windows, O365, Desktop support 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	IT Operation Analyst 	28.09.2020 	32850 
Previous Employer 1 	Artech Infosystem 	Service Provider 	31.07.2017 	16000 
Previous Employer 2 	Wipro Technology 	Wasian 	28.04.2016 	13500 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1st need to check is the computer is connected with the internet. 
2nd and we need to reset and clear the browser history and check. 
3rd we need to check with the different browser. 
4th we need to add the website in the trusted site. 
5th we need to open the web site in the incognito mode. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the bluetooth of the both devices. 
If we are connecting for the 1st time on both the devices we need to pair both the devices with in the mobile phone. 
What according to you makes you a good candidate for customer service or technical support job? 	I have experience more than 6 years in the customer service and technical support job. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4