Subject: Tech Support Candidate - Ankita Rawat
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Dec 2020 06:41:26 -0700 (MST)

Hi Ma'am, 

Her spoken is good. Accent is also good. 
Can join immediately. 
Her Last Salary was 47000/- 
She is ok with our maximum. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Dec, 2020, at 18:08, Deeksha Dadu <[email-masked]> wrote: 

Do first round for EPOS and let me know 

From: Ankita Rawat < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 16 December 2020 at 12:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankita Rawat 

	

	
	
			Tech Support Test 
		
	Name 	Ankita Rawat 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8287426225 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Vasundhara, Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini 	Software Engineer 	13 November 2020 	47000 
Previous Employer 1 	Barclays 	Process Advisor 	12 July 2019 	45000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step 1: I will initiate fresh session of web browser. And restart computer. Many basic problems can be solved simply by restarting your device. 
Step 2: Make sure internet connection works. Try to open any other random web page and if does not open, fix the internet issue before proceeding. 
You may check if there is LAN wore connected to computer and msg call ISP (Internet service Provider) to check internet connectivity. 
Step 3: It’s a good idea to check if the site you are trying to access is down for everyone or just you. Open on web browser “down for everyone or just me”. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1: Swipe down from the top of the screen as tap Bluetooth and switch it ON. 
Step 2: Touch and hold Bluetooth. 
Step 3: Tap pair new device. If you don’t find pair new device, check under “Available devices” or tap “more”, “refresh”. 
Step 4: Tap the name of the Bluetooth device you want to pair with your device. 
Step5: Follow any on-screen instructions. 

	What according to you makes you a good candidate for customer service or technical support job? 	A technical support engineer role isn’t just a job, it’s a lifeline to customers; forefront of the company and first point of contact for the customers. I am a good listener and have good command in multi tasking which is a basic way while working in technical support role, identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5