Subject: FW: Tech Support Candidate - Pulkit Khurana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Dec 2020 13:05:13 +0000

First round for EPOS

From: Pulkit Khurana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 5:44 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pulkit Khurana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pulkit Khurana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9599659461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        ASM     Sn. Software Engineer           46000
Previous Employer 1     Wipro   Operations Admin        22nd July       38000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Open a new tab and check to see if you can load another website like google.com.
i.If you can open another site, skip down to The problem only happens with certain websites.
ii. If you can't open another site, continue on to the next step.
2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
The problem only happens with
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn On the Bluetooth of the speaker and of the phone too.
2. We have to pair it, once paired it's ready to use
What according to you makes you a good candidate for customer service or technical support job? 1. Patience
2. Good Listener
3. Proper knowledge of troubleshooting skills
On a scale of 1 - 5 please rate your fluency in spoken English  4