Subject: FW: Tech Support Candidate - Neeraj NA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Dec 2020 12:41:57 +0000

First round for EPOS

From: Neeraj NA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 10:20 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Neeraj NA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neeraj NA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9555013929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi (Aman Vihar)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Remote Support Engineer 2 Month after resignation       25
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will into the error first...
2. Will check if user has access or not,  and when it was accessible last time.
3. If this is a accessible related issue will be reaching out to provide access trough proper process if user should have access or not and will work accordingly.
If user have access and still link is not working will follow my basic provided SOP. Below are some the steps to check.

Will try to open the link in different browsers or the recommended browser.
Will reset the internet settings to default and check.
Will check if forcepoint and other compliance of the machine are upto the mark I.e, VPN ,forcepoint,network apadoters and services.
If still not working will be reaching out to network team with required ping, telnet, tracert details for further troubleshooting
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.turning on Bluetooth of Bluetooth speaker.
2 turning on mobile Bluetooth.
3. Pair them.
4.playing sound from mobile
What according to you makes you a good candidate for customer service or technical support job? Experience,  technical knowledge, better communication, case tool handling
On a scale of 1 - 5 please rate your fluency in spoken English  4