Subject: FW: Tech Support Candidate - Tushar Durgapal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Dec 2020 12:39:17 +0000

Try doing first round

From: Tushar Durgapal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 12:25 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tushar Durgapal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tushar Durgapal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 7838851928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Senior Analyst  June 2020       48000
Previous Employer 1     Intersoft       Senior Support engineer 7 Dec   55000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will try to refresh the page and open the link again. If the problem persists, I will try to open it in some other browser.
2. If I am still not able to open the page, I will try in my mobile phone or in some other device.
3. If I am still not able to open the page, I will reconnect my internet and restart the system.
4 Finally, I would like to make a call to the "NDTV" and get it troubleshooted from their end.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the speaker and see whether the power light is there.
2. Go to the Bluetooth settings in the mobile phone and switch it on.
3. Try to see the list of the devices which are there in the Bluetooth menu in mobile phone.
4. Click on the desired speaker device name in the mobile phone and make the connection.
5. Speaker is connected to the mobile phone through Bluetooth now.
What according to you makes you a good candidate for customer service or technical support job? I have already worked in the similar field, so I can handle the irate customer as well . Secondly, I am having the ability of multitasking to pick up the chats along with the calls etc. to resolve the issue at the earliest.

On a scale of 1 - 5 please rate your fluency in spoken English  5