Subject: FW: Tech Support Candidate - Ankita Rawat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Dec 2020 12:38:11 +0000

Do first round for EPOS and let me know

From: Ankita Rawat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 12:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankita Rawat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankita Rawat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8287426225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Vasundhara, Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Software Engineer       13 November 2020        47000
Previous Employer 1     Barclays        Process Advisor 12 July 2019    45000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: I will initiate fresh session of web browser. And restart computer. Many basic problems can be solved simply by restarting your device.
Step 2: Make sure internet connection works. Try to open any other random web page and if does not open, fix the internet issue before proceeding.
You may check if there is LAN wore connected to computer and msg call ISP (Internet service Provider) to check internet connectivity.
Step 3: It’s a good idea to check if the site you are trying to access is down for everyone or just you. Open on web browser “down for everyone or just me”.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1: Swipe down from the top of the screen as tap Bluetooth and switch it ON.
Step 2: Touch and hold Bluetooth.
Step 3: Tap pair new device. If you don’t find pair new device, check under “Available devices” or tap “more”, “refresh”.
Step 4: Tap the name of the Bluetooth device you want to pair with your device.
Step5: Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? A technical support engineer role isn’t just a job, it’s a lifeline to customers; forefront of the company and first point of contact for the customers. I am a good listener and have good command in multi tasking which is a basic way while working in technical support role, identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software.
On a scale of 1 - 5 please rate your fluency in spoken English  5