Subject: FW: Tech Support Candidate - Taufique Khandwawala
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 16 Dec 2020 12:35:47 +0000

First round

From: Taufique Khandwawala <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 December 2020 at 1:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Taufique Khandwawala

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Taufique Khandwawala
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8755152872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Happy   Cyber Security Engineer 12/12/2020      37,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: check the error code.
Step 2: try to identify the cause of the error from the error code
Step 3: check the internet connection
Step 4: run diagnostics
Step 5: apply fixes and update
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn on the bluetooth for both devices (speaker and mobile)
Step 2: Go to mobile's bluetooth setting option and search for nearby available devices.
Step 3: Find and select the name of your bluetooth speaker.
Step 4: Bluetooth speaker is connected to you mobile device.
What according to you makes you a good candidate for customer service or technical support job? My qualifications and past experience
On a scale of 1 - 5 please rate your fluency in spoken English  5