Subject: Tech Support Candidate - Khemendra Saini Khemendra
From: Khemendra Saini Khemendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 07:18:03 -0500

| | Tech Support Test

Name | Khemendra Saini Khemendra
E-mail | [email-masked]
Phone Number | (+91) 9024721956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Alwar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Asset Coordinator

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd. | EUS support/ Asset coordinator | | 22000
Previous Employer 1 | Denso international | L1 support | NA | 18000
Previous Employer 2 | Ensure support | IT support engineer | 10-aug-2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to clean the browser history as well cache and restart the browser.

If not working then may be it's released to connected company domain issue which we have to find and solve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and set it to BT mode then open your Mobile bluetooth and search via name and connect it to the searched device name.
What according to you makes you a good candidate for customer service or technical support job? | To work harder and resolving the issue before the SLA and trust worthy stability, to approce friendly as well in manner with your seniors.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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