Subject: Tech Support Candidate - Andleeb Shadan
From: Andleeb Shadan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 06:46:54 -0500

| | Tech Support Test

Name | Andleeb Shadan
E-mail | [email-masked]
Phone Number | (91) 8861550798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HPE | SEVER SOLUTION ENGINEER | 29/04/2020 | 47000
Previous Employer 1 | HPI | TECHNICAL SUORT ENGINEER | 30/03/2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close the browser and restart the browser and try to open again.
2. Use another browser to open the website
3. Check if the internet connection is proper by trying to open another page
4. Restart the computer
5. If the website doesn't open in another browser as well, see if there is any response code
6.Delete the cookies and cache and check
7. open command window and type- ping google
check if the number of packets received and send are same or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker and bluetooth on it by pressing the bluetooth button on it.
2. Switch on the bluetooth of the mobile.
3. Pair the devices using the mobile.
4. Once paired there will be a sound on speaker indicating that it is paired.
5. Scan the device on mobile and connect.
6. Play a song and check.

What according to you makes you a good candidate for customer service or technical support job?

The best candidate for technical support job should be patient enough to actively listen to the customer's issue.
Probe logically to narrow down the issue.
Paraphrase the issue to the customer to give customer the confidence and belief.
Resolve the issue to the customer satisfaction with a proper follow up.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |