Subject: Tech Support Candidate - VARUN KUMAR
From: VARUN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 06:08:52 -0500

| | Tech Support Test

Name | VARUN KUMAR
E-mail | [email-masked]
Phone Number | (0091) 9953684566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Sector-62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | CSC e-Governance Services India Ltd | Executive Technology | 26 May 2020 | 22000
Previous Employer 2 | HP Printers | Technical Support | 1 Feb 2019 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the notifications icon for network in the bottom right of the screen. Right click open the network and internet settings on the icon that looks like a monitor or an earth like symbol.

2. Check whether the system is connected on the network and internet access is On.

3. If there is no internet access, check whether the router connected to the system is showing internet connectivity or not. If it is off, turn it on, else confirm the network is down from the ISP.

4. Once this is resolved, try again in the browser, whether the link is opening or not. If not check whether the site is blocked in your browser settings.

5. This can be confirmed by checking the site is available or not using command prompt. Press windows, r keys at the same time. A small window pops up. Type "cmd" in it. type "ping www.ndtv.com" exactly in the black pop up window. If it shows packets are being sent and received, it means there is an issue with the browser blocking the site.

6. Open the browser settings and unblock the site in it, or add an exception for it if it is a trusted site.

7. Now the site should open. If it still does not open confirm if the site is down or not by repeating steps 1 onward again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your bluetooth speaker. If it has low battery connect it to power prior to turning it on.

2. Turn on the bluetooth in you mobile phone. It can be accessed from the settings menu or the drag options in the home screen when the phone is unlocked.

3. In the bluetooth menu connect to the option that displays the bluetooth speaker is there are multiple bluetooth devices on and in use.

4. When the correct device is connected it will generally release a sound notification saying the device is connected. It will also display that it is connected in your mobile phone.

5. You can play a song or video to see if the bluetooth speaker is working properly. If it is not then it may need to be repaired or put for service.

6. You may additionally check whether your mobile phone is working properly with other bluetooth devices to confirm that your mobile phone bluetooth service is working properly.

What according to you makes you a good candidate for customer service or technical support job?

1. The candidate must be able to accurately direct the customer to diagnose the issue remotely.

2. The real cause of issue must be identified, to prescribe the follow up procedures for resolving it.

3. The customer should be able to understand and learn these easy steps, so he/she can follow these steps in future if the issue pops up again.

4. Resolve the issue as quickly as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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