Subject: Tech Support Candidate - Mohammad Fazil
From: Mohammad Fazil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 05:56:15 -0500

| | Tech Support Test

Name | Mohammad Fazil
E-mail | [email-masked]
Phone Number | (+91) 9997874209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac Technology solutions pvt. ltd. | Software Engineer | | 17043
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Actually it is depend on the error what kind of error I am facing. suppose if error is related to internet connection then I will check my internet connection.
Or if error is coming from main site then I will retry after some time. Or if it is related to my browser then I will clear my cache memory or try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First unlock my device.
Then slide the navigation bar.
Click on Bluetooth icon and open it.
Go to the Bluetooth setting.
Search the available Bluetooth speaker device.
And then connect to it.

What according to you makes you a good candidate for customer service or technical support job?

Well I am an extrovert person means I do not have any issue to interact with the people and resolve their problem.
I am an optimistic person and a very good team player, I always result oriented.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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