Subject: Tech Support Candidate - Devbrat Sonkar
From: Devbrat Sonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 05:05:33 -0500

| | Tech Support Test

Name | Devbrat Sonkar
E-mail | [email-masked]
Phone Number | (+91) 6289799348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell | Support Engineer | 11/11/2020 | 41000
Previous Employer 1 | Wipro | Senior Associate | 14/11/2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) we need to check if other browser has same issue
2)Try to browse some other website and check for error message
3) Delete cookies reset. browser
4) Uninstall and reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch onn the Bluetooth in both the device
2) Check the Bluetooth settings in mobile if set to discoverable
3)Scan new Bluetooth device
4) Connect

What according to you makes you a good candidate for customer service or technical support job? | I have a good communication skill and convincing skill. I keep patience to understand even small customer issue and resolve it anyhow using all the required resources. I am good at leadership skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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