Subject: Tech Support Candidate - Naresh kumar Jammu
From: Naresh kumar Jammu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 04:58:53 -0500

| | Tech Support Test

Name | Naresh kumar Jammu
E-mail | [email-masked]
Phone Number | (91) 7995356885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Team leader | 24th July,2020 |
Previous Employer 2 | Transcentra | Desktop support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the internet connection then I will clear the browsing history.
Next, I will add the website to trusted website.
Then, I will add the global DNS to the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth device.
Turn on the bluetooth option on your mobile.
Search for the bluetooth device.
Click on the device and then click on PAIR.
It will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

To understand the customer issue.
Show empathy.
Resolve the issue with the time.
Provide the root cause analysis.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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