Subject: Tech Support Candidate - Gaurav Shar,a
From: Gaurav Shar,a <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 04:56:24 -0500

| | Tech Support Test

Name | Gaurav Shar,a
E-mail | [email-masked]
Phone Number | (91) 8939000757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
software installation upgrade license

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahalakshmi Corpporates | Manager Tech Support | | 71400
Previous Employer 1 | IBM India Pvt LTD | First Line Manager | 12-Feb-2016 | 56323
Previous Employer 2 | Concentrix Technologies Pvt LTD | Team Leader | 2-Apr-2014 | 38000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity if cable is connect properly and if wifi is working fine
If internet is slow, perform speed test to check the connectivity
Verify the error message
General website and HTML checks
Use website down checker or ping checker
Perform and run step by step diagnostics
Conduct a trace route to check the issues to see the HTTP archive, load impact
Check validation services and CSS code

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Based on the mobile device brand,  Go to settings>Enable Bluetooth and Turn On in both mobile and hand set (in discovery mode)>Search for the blue tooth device name>Pair it with speaker

What according to you makes you a good candidate for customer service or technical support job?

Candidate must be assertive in handling customers
Be attentive and communicate clearly
Must have the knowledge about the product, system or application
Patience, politeness in responding while talking to customer over calls or sending emails
Acknowledge the customer query and rephrasing
Meeting the turn around time as promised to the customer
Thank the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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