Subject: Tech Support Candidate - Yogesh Godse
From: Yogesh Godse <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 03:47:57 -0500

| | Tech Support Test

Name | Yogesh Godse
E-mail | [email-masked]
Phone Number | (+91) 8605681310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolhapur, Maharashtra,India
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Embeeded C,C

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | Na
Previous Employer 1 | Keetronics India Pvt Ltd | Installation & Support Engineer | July2019 | 12000
Previous Employer 2 | Reality Automation & Security System Pvt Ltd | Technical Support Engineer | April2019 | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I collect helpline/support number and call to that number.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth of phone and speaker,search name of speaker on phone and connect it
What according to you makes you a good candidate for customer service or technical support job? | I give support at any condition and customer not make discourage and angry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |