Subject: Tech Support Candidate - Aashna Singh
From: Aashna Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 03:39:07 -0500

| | Tech Support Test

Name | Aashna Singh
E-mail | [email-masked]
Phone Number | (+91) 8756814089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wapology India Pvt Ltd | HR & Operations | 30/12/2020 | 33000
Previous Employer 1 | Agelix Consulting Pvt Ltd | HR & Assistant Operations Manager | 30/09/2019 | 33333.33
Previous Employer 2 | SIT Expertz | HR | 30/03/2019 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For the above case, I will follow the below steps:
1. First of all, I will make sure my internet connection is working.
2. I will also try checking if the particular website is down for me or for everyone.
3. If it's not working for me, I will try restarting my PC.
4. If still, I am facing the issue, I will check for security using the ADVANCE option for the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth for both speaker and phone.
2. From the phone, Click on SEARCH for new devices
3. Once you see the name of your speakers, tap on it for PAIRING it with your phone.
4. After the pairing is finished, it will ask for few permissions, Click YES for All.
5. You are successfully connected with the speakers.

What according to you makes you a good candidate for customer service or technical support job?

Below are qualities to be a good candidate:
1. Communication and listening skills
2. Patience
3. Analytical Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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