Subject: Tech Support Candidate - Nimit Jain
From: Nimit Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 03:21:18 -0500

| | Tech Support Test

Name | Nimit Jain
E-mail | [email-masked]
Phone Number | (91) 7014567573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ajmer Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Alp consulting | French language expert | 15 Oct 2019 | 42000
Previous Employer 2 | Crystal travel | French language expert | 10 Nov 2019 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the network connection it's connect properly or not.

Second: Delete your cookies
1.open Chrome Chrome.
2.At the top right, select More
3.Select More tools and then Clear browsing data
4 .Select a time range and then Cookies and other site data and then Clear data.

Third: change your proxy setting

1.At the bottom right, select the time.
Select Settings .
2.In the "Network" section, select the network you're using.
3.Select the network name again.
4.Select Proxy.
5.Change your proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on your Bluetooth speaker
2.power on your Bluetooth in our mobile phone
3.Search the Bluetooth device (exp.xyz) in your phone
4.Select the (xyz) Bluetooth device and Click to pair

What according to you makes you a good candidate for customer service or technical support job? | Give the 100% over cal chat and email l and use very simple language to satisfy your customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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