Subject: Tech Support Candidate - Hammad Khan
From: Hammad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 02:45:51 -0500

| | Tech Support Test

Name | Hammad Khan
E-mail | [email-masked]
Phone Number | (91) 9654358139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Office,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Press monitor | IT Executive | 22 FEB 2020 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection by opening another website.
2. Check if the date and time of my system is correct or not.
3. Restart the browser.
4. Search on google for the error on mobile.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker with power button on it.
2. Trun on your phone bluetooth and check if the device visibility is on.
3. Look for the name of the bluetooth device in the available devices list.
4. Tap on your's bluetooth device name and wait for it to get connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I have knowledge and experience.
2. I have deep interest in computer technical support.
3. I feel good by helping other.
4. I love challenges.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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