Subject: Tech Support Candidate - Tarun Kashyap
From: Tarun Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 02:35:05 -0500

| | Tech Support Test

Name | Tarun Kashyap
E-mail | [email-masked]
Phone Number | (91) 9717087367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Bms

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar.com | Customer service associate | | 34350
Previous Employer 1 | Aegis | Sr. Executive | 2019 | 29000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The moment I got an error while opening the website, first I will check my internet connection if it is working right or not and then try to diagnose the error by resetting the router and if the problem still persist, then I will raise the query to report the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Unlock the mobile phone.
Step 2. Turn ON the bluetooth speaker device.
Step 3. Turn on the bluetooth icon from bluetooth icon.

What according to you makes you a good candidate for customer service or technical support job? | Since I am working with customer service industry from more than 4 years, So I am well aware of this industry and how to serve their queries in efficient way by using the tools and resources available.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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