Subject: Tech Support Candidate - Madhav Sharma Poudel
From: Madhav Sharma Poudel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 20:36:15 -0500

| | Tech Support Test

Name | Madhav Sharma Poudel
E-mail | [email-masked]
Phone Number | (0522) 7275015435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 11
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MH Alshaya co.LLC | IT team leader | 30th June 2020 | 25000
Previous Employer 1 | HSB infotech | L2 support technical helpdesk | 29 Dec 2017 | 17000
Previous Employer 2 | Net connect pvt ltd | Desktop support engineer | 11 feb 2016 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will restart my computer because most of the time once we restart our device the problem is solved.
Second,
I would check my Internet connection if it is proper and stable or not by using multiple diagnostic tools.
Third,I would check the browser version, if newer version are available will update.
Fourth
Will clear all cache and cookies from browser
Fifth,
Will check the pops up of the browser and will select allow if pop up are blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we will make sure that our speakers are at Bluetooth mode.
We will ensure that the Bluetooth of our mobile phone is on.
then we will wait for our mobile to scan and find the name of our speaker in the discovered list .
After that we will click on pair the device then our speaker will get connected with notification sound of connection.

What according to you makes you a good candidate for customer service or technical support job?

One should have fluent communication skills.
Should be active listener
Should posses the knowledge of particular domain in which he is willing to work if working as CSE
Should have ability to solve the problem with presence of mind
If he/she is not able to solve then should politely tell customers about the issue and give tentative timeframe

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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