Subject: Tech Support Candidate - Pulkit Khurana
From: Pulkit Khurana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 19:14:41 -0500

Tech Support
Test

Name

Pulkit
Khurana

E-mail

[email-masked]

Phone Number

(91) 9599659461

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ASM

Sn. Software Engineer

46000

Previous
Employer 1

Wipro

Operations Admin

22nd July

38000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Live Chat
Did
not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.Open a new tab and check to
see if you can load another website like google.com.

i.If you can open another site, skip down to The problem only happens with
certain websites.

ii. If you can't open another site, continue on to the next step.

2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

The problem only happens with

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn On
the Bluetooth of the speaker and of the phone too.

2. We have to pair it, once paired it's ready to use

What according to
you makes you a good candidate for customer service or technical support
job?

1. Patience

2. Good Listener

3. Proper knowledge of troubleshooting skills

On a scale of 1 - 5
please rate your fluency in spoken English

4