Subject: Tech Support Candidate - Shanu modi Shanu
From: Shanu modi Shanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 15:17:00 -0500

| | Tech Support Test

Name | Shanu modi Shanu
E-mail | [email-masked]
Phone Number | (91) 7261027850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP
SQL docker git

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reve systems India Pvt Ltd | Software engineer services | | 19750
Previous Employer 1 | Vayam info solutions Pvt ptd | Tsg | 16 sept 2020 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The connection was interrupted
The connection was reset
The connection has timed out

May be proxy server refusing connection
Unable to find proxy server

Click menu button and - and select options
General panel down network setting
Setting > connection setting
Change proxy
Select no.proxy
In Firefox

Or we can check to another browser chrome in cognitive mode

May be the DNS cache is invalid
Or the address is restricted

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option
Turn on bluetooth
A list of available devices will appear
If your speaker is not listed press the button on your speaker that makes it discoverable

What according to you makes you a good candidate for customer service or technical support job? | My experience and confidence to interatct and manipulate accordingly to customer what they want
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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