Subject: Tech Support Candidate - Ritik Bhalla Ritik
From: Ritik Bhalla Ritik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 12:35:27 -0500

Tech Support
Test

Name

Ritik
Bhalla Ritik

E-mail

[email-masked]

Phone Number

(+91) 7505132440

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Compton Computers Pvt Ltd

Desktop Support
Engineer

14,986

Previous Employer 1

Ace Computers

Desktop
Support

May 2019

10,000

Previous Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: I will refresh the web page by reloading.

Step 2: And than I will clear the Caches from the Browser History.

Step 3: If the issue didn't resolved so I reset the settings if Chrome.

Step 4: I either follow-up with the service provider or firewall customer
service sometimes they block some sites.

Step 5: After the above steps I will go to the another user's system and asks
about to open the same website which I'll try to open in my computer. Maybe
Sites was running down from the backend side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Make sure that Bluetooth is turned on.

Step 2: Instead of Bluetooth on, we also be sure that Internet is connect in our
mobile phone.

Step 3: After that go to the settings and click on the Bluetooth option.

Step 4: After selecting the Bluetooth option, we need to go with the search
device options.

Step 5: In search device our Bluetooth device name would be show and connect it.
And our Bluetooth connect.

What according to you makes you a
good candidate for customer service or technical support job?

Communication skills make me a good candidate for the customer
service or technical support job. In these profile we need a excellent
communication skills, because in these kind of profile we need to communicate
U.S, U.K, Canadian, Australian clients. If we don't know how to communicate with
them so they would be think link that we don't know anything and organization
hired the employees just like that. Some people know everything very well but
they have hesitate in themselves. At last I recommend that we need to give a
chance to prove themselves. Thank You so much

On a scale of 1 - 5
please rate your fluency in spoken English

3