Subject: Tech Support Candidate - ronit gupta
From: ronit gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 12:08:00 -0500

| | Tech Support Test

Name | ronit gupta
E-mail | [email-masked]
Phone Number | (+91) 8789416136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Meghalaya cement limited | assistant engineer | till now | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to see where the problem is..
if we get an error we can follow the following step.
1.check whether the website works in another browse or not.
2.check the internet connection.
3.clear the cache and cookies.
4.click the library button on toolbar click on library click on history and clear history.
5.Below the drop down menu select both cache and cookies then clear both.
6.reload the website again.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

follow are the step to connect to a Bluetooth speaker.
1.turn on your Bluetooth speaker.
2.turn on your mobile Bluetooth speaker.
3.make your device visible .
4.search you device from mobile .
5.if device shows in your mobile select the device.
6.device gets connected.

What according to you makes you a good candidate for customer service or technical support job? | As a candidate for customer service or technical support I always feel that i am a good listener i try to listen to customer problem to know where the mistake is being made and then i try to clear there problem step by step so that they don't miss any of them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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