Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 11:58:44 -0500

| | Tech Support Test

Name | Shubham Gupta
E-mail | [email-masked]
Phone Number | (+91) 8800576571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pul pheladpur near by ohkhla phase 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Printer issues, no internet, other software support , email recovery

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGY | Network Analyst | 05/10/2020 | 40K
Previous Employer 1 | Beno support | Sr Technician | 02/08/2020 | 33K
Previous Employer 2 | Wipro | Sr Associate | 30/07/2020 | 22K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi according to me if you are not able to open anywebsite than there will be a possibility that you need to check for the proxy settings.
Type in run box:-
Inetcpl.cpl
Than internet settings will be open
Click on the last tab and click to reset, tick mark the box.
Click to reset.
Than try to access the same website.

2nd possibility

If its giving you the error that this website is blocked contact to your administrator:-
In that case
You need to contact to your company IT team they will provide you the access to that website.

3rd possibility

May be the website is blocked by your Internet service provider

In this case you need to contact to ISP. They will check if the website is blocked by the local Govt than they will deny that you won't be able to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

You need to open settings of your phone.
Click to Bluetooth
Let it scan the available devices
Select the speaker name or select the device name from the list.
You will get the promt click on pair
Now it will connect the Bluetooth speaker with your phone.

What according to you makes you a good candidate for customer service or technical support job?

I am good in both I can handle any type of user
Whether its customer service or technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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