Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 11:39:38 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (+91) 8950459222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat (Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 1ICT | Service Desk Engineer | NA | 25567
Previous Employer 1 | Motion Info Tech | IT support Engineer | 31 July 2017 | 24000
Previous Employer 2 | Medulla Soft | Network Administrator | 17 Feb 2016 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for internet connection from your end.
2. Check if site is blocked for the client
3. Reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the Bluetooth of the speaker
2. Turn ON the Bluetooth on Mobile Device.
3. Go to settings and Pair new device. Provide all access and wait for connection.
4. After connecting play a song for confirmation

What according to you makes you a good candidate for customer service or technical support job?

A candidate who can solve the issue for the client and satisfy them with the answer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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