Subject: Tech Support Candidate - Kiran Soren
From: Kiran Soren <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 10:47:21 -0500

| | Tech Support Test

Name | Kiran Soren
E-mail | [email-masked]
Phone Number | (91) 9162982061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onprocess Technology | Customer support engineer | | 19500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will ask if what  error are we receiving? If possible would request for a screenshot.
2. Which browser and version are we using? Did we try to check with any other browsers?
3.Will try to clear the cache and cookies of the browser.
4.Will try to troubleshoot according to the error received.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First we will make sure if bluetooth speaker and phone are within range nearly within 10 meters.
2.Both devices should be in pairing mode.
3.In mobile phone settings will turn ON bluetooth, same will turn ON bluetooth speaker as well.
4.In mobile phone will scan for available bluetooth devices.
5. Will pair it with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Ready to help,by putting themselves in customers shoes.
2. Patience
3.Product knowledge
4.Ability to think according to the situation.
5.Active listening
6.Multitasking ability

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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