Subject: Tech Support Candidate - KUMAR AYUSH
From: KUMAR AYUSH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 10:44:35 -0500

| | Tech Support Test

Name | KUMAR AYUSH
E-mail | [email-masked]
Phone Number | (+91) 9199868349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Hand Held Products(Mobile/Tablets)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Honeywell | Lead Tech Support Specialist | 20/11/2020 | 36533
Previous Employer 1 | I Energizer | Junior Engineer (Tech Support)/Quality Analyst | 22/08/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-> Check for any particular error we are getting on the page, example- Page not found.
-> Check for internet connectivity.
-> Check with any other browser.
-> Go to browser setting>Allow cookies.
-> Go to browser setting>Clear all cookies and cache.
-> Make sure that no any restriction is there on the network (Browser setting>compatibility view settings/Internet option>Restricted sites>Make sure that the website that we are looking for is not listed there).
-> Suggested to check whether there is any additional restriction in the network like firewall restricting to use any external site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-> Turn on your Bluetooth speaker.
-> Enable Bluetooth in the phone(Go to mobile phone screen> Drag the notification panel down>Enable Bluetooth>Long press on Bluetooth icon to search for available devices.
->Click on the speaker name in available devices list to connect it through mobile phone>Wait for few seconds>Bluetooth speaker name will be appeared in connected devices list.

What according to you makes you a good candidate for customer service or technical support job?

-> High Patience level.
-> Communication skill.
-> Long time experience in technical support for various product lines like mobile phones, tablets, AV Products, Video and security products.
-> Ability to deliver outstanding customer satisfaction and quality.
->I worked as quality analyst for 1.5 years which made me aware about the customer psychology and their requirement.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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