Subject: Tech Support Candidate - Arjun Jain
From: Arjun Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 10:36:52 -0500

| | Tech Support Test

Name | Arjun Jain
E-mail | [email-masked]
Phone Number | (91) 7400255104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shahberi Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
os installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radical Minds technologies pvt ltd | Education Counselor | 12-12-2020 | 15500
Previous Employer 1 | Heritage Public school | Computer operator | 08-01-2019 | 15000
Previous Employer 2 | modern informatics pvt ltd | soc executive | 08-12-2018 | 13500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.will check internet is connected to the computer or not.
2.if not then will check router is switched on or not
3. will check router is connected properly with the computer or not.
4.if router is working properly then will restart router once
5.after restarting router will ping www.ndtv.com through cmd (ping www.ndtv.com -t)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switching on the Bluetooth speaker.
2.switching on the mobile Bluetooth.
3. will search the Bluetooth speaker in mobile
4.after searching will pair the mobile with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | because I have a technical knowledge at advance level with the experience of customer service . I have interest in technical since my childhood and I have  a customer support experience of 1.5 year.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |