Subject: Tech Support Candidate - Vipra Vardhan
From: Vipra Vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 10:33:38 -0500

| | Tech Support Test

Name | Vipra Vardhan
E-mail | [email-masked]
Phone Number | (+91) 8979741773
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check the internet connectivity.
I'll check the medium of providing internet.
After finding the issue whether it's server or hardware issue.
I'll inform the internet service provider if the issue is in the server
I'll try by myself solving the hardware issue for the same.
I'll upgrade the device I'm using according to the needs.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker. Make sure it is in bluetooth mode.
Turn on the mobile phone's bluetooth.
Search for the same bluetooth speaker device in the list of bluetooth.
Find it and tap on the device name.
Pair both the devices by confirming the pairing code.
Now, both the devices are connected

What according to you makes you a good candidate for customer service or technical support job? | As I have good communication skills and problem solving abilities so these skills can make sure that I'll be a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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