Subject: Tech Support Candidate - Manohar Kumar Jha
From: Manohar Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 06:36:04 -0500

| | Tech Support Test

Name | Manohar Kumar Jha
E-mail | [email-masked]
Phone Number | (91) 9870429261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector-45
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fusionnet web services Pvt ltd | NOC Engineer | 8/07/2020 | 15k
Previous Employer 1 | Team computer | Desktop support Engineer | 18/03/2018 | 13k
Previous Employer 2 | Akash institute educational services Pvt ltd | Hardware & Networking Engineer | 17/09/2017 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab & check to see if you can load another website like google.com.

*If you can open another website skip down (certain website issue).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Sweep down from the top of the screen.

* Touch & hold Bluetooth option.

*Tap pair new device.

*Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Confidence & dedication for customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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