Subject: Tech Support Candidate - ABHISHEK SINGH BHADORIA
From: ABHISHEK SINGH BHADORIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 01:56:19 -0500

| | Tech Support Test

Name | ABHISHEK SINGH BHADORIA
E-mail | [email-masked]
Phone Number | (+91) 8226054656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | SECTOR 15 NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IENERGIZER | SENIOR ENGG TECHNICAL SUPPORT | 30 MARCH 2020 | 18000
Previous Employer 2 | DAIMLER INDIA COMMERCIAL VEHICAL PVT. LTD | ASSOCIATE | 14 NOV 2019 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check what is the error showing in the display
then we will check the problem only on this website or for all
then we will check all browser having the same problem or with this only
if the problem is only in this browser then we will clear the cache and cookies of the browser
if all the browser and all website having the same problem then it might be internet issue .

then we will check the internet connection of the system or laptop ( reset the wifi or LAN connection )
if still problem occurs then reboot the system or laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first, we will start the Bluetooth speaker
then on our mobile phone, we will open Bluetooth and searching for Bluetooth audio device  when it shows tap on the display
it will be connected to the audio device

What according to you makes you a good candidate for customer service or technical support job?

A good customer care executive first always listen carefully customer problem and understand his problem then give the resolution of his problem
all these qualities in me make me good candite  for technical support job and I have one year L2 LEVEL  experience as senior engg technical executive in IENERGIZER for SAMSUNG process, here we provided troubleshooting to the customer for electrical appliances like Refrigerator , AC, LED,  washing machine etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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