Subject: Dutch Language Test - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 01:43:24 -0500

| | Foreign Language Screening Test

Name | Vijay Kumar    /  (91) 7356659874    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for notifying us that you haven't received the ordered product.

We regret to hear that but kindly be informed that we have expedite the purchase the moment we received the concerned email from your end and you will receive the goods within next 24 working hour.

We are in touch with the courier service for the bad behaviour of courier boy and we have given them necessary instructions and also to write an apology letter in person for the unexpected behaviour.

We look forward to do more business together in the future.

Regards,
Vijay Kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for bringing our attention to the order number #123.

We accept and apologize that we have failed to deliver the material you ordered from us.

In order to keep the same colour of your order I have checked and found out that blue colour is not available.

However, I'll arrange a pick up of the reverse of the same order and you'll get the refund of the same amount.

As you have been our existing customer from a very long period than surely we'll inform you when the blue colour trouser will be available  with us.

Please accept my apology for the inconvenience caused to you.

I would definitely look into the executive spoke about the order status and surely he will receive  the appropriate feedback for the future concerned.

As you have been our existing customer from a ver long time and we would like to keep that relationship in the future as well.

We greatly assure you our very best services and absolutely look forward to the co-operation you have been giving us as well as the long-term association with us.

Thank you
Regards,
Vijay Kumar

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