Subject: Tech Support Candidate - santosh tiwari
From: santosh tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 10:22:38 -0500

| | Tech Support Test

Name | santosh tiwari
E-mail | [email-masked]
Phone Number | (0) 8808113886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
o365,outlook,Azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Futuresoft solution pvt.ltd | Remote support eng | still working | 17.3 thousand
Previous Employer 1 | Shanvi infotec | Desktop support eng. | 26/03/2018 | 11.8 thousand
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st we need to check internet connection if it working fine, then clear browser cookies history then try also check if proxy applied.
And try to open website in other browser if still not working need to check local system antivirus or other firewall blocking particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Need to enable Bluetooth in your mobile and make sure it should be discoverable mode.
2 we press the scan button of device and search the device name in your mobile phone.
3 after that select the device and connect with pair codes.

What according to you makes you a good candidate for customer service or technical support job? | according to me mostly supporting to users remotly and get appreciation with user satisfaction and i have strong technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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