Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 10:16:20 -0500

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 8130040775
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance SMSL | Assistsnt Manager | working till now | 35000
Previous Employer 1 | Videocon | Area Service Manager | March 2017 |
Previous Employer 2 | Kent RO | Area Service Manager | Sept 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Re-open The Browser.
Again Try to open NDTV Website
Check the Internet Connection
Clear The Cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON The Bluetooth Speaker
Swipe down from Moble to the top of the screen.
Touch and hold Bluetooth/ ON Bluetooth on Moblie
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

I am an Engineer
Technical Storng
5 years Experience in Service Industry.
Good Knowledge about Operating System.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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