Subject: Tech Support Candidate - Pratyush Pankaj
From: Pratyush Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 09:37:54 -0500

| | Tech Support Test

Name | Pratyush Pankaj
E-mail | [email-masked]
Phone Number | (91) 8447750747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi, Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ATPL | Shift Led | 30/09/2020 | 26000
Previous Employer 1 | IMSI | Team Lead | 07/07/2019 | 20500
Previous Employer 2 | Vayam Infosolution Pvt Ltd | Desktop Support | 03/03/2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Logg a ticket using Ticketing tools.
-Open internet settings using NCPA.CPL in run using windows+R button.
-Check out the IPs and Proxy
-Open browser Settings, check out the browser settings and proxy.
-Clear the cache.
-Reset the browser settings.
-Close the browser in proper manner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn on the Bluetooth speakers as well as from the phone.
-Search out the bluetooth devices ( Speakers)
-Click on the device which you want to connect (Speaker) and click on the connect option .
-When device is connected (Speaker) it will show connected.

What according to you makes you a good candidate for customer service or technical support job?

-Well behaviours.
-Excellent communication skills with normal fluency.
-Excellent technical skills with analytical problems skills.
-Work in a team to solving any difficulties.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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